Purchases made in store or at hiramcactus.com are eligible for a return or exchange with a receipt within 60 days of the original purchase date. Refunds will be issued on the original form of payment or hiramcactus Gift Card. Some exclusions apply. Returns without a receipt may be eligible for a hiramcactus Merchandise Return Voucher at the item’s lowest selling price within the last 45 days when accompanied by a valid ID^*.

Gift Cards, Monogrammed Items, Personalized Items, Altered Items, Body Jewelry, Face Masks, False/Fake Eyelashes, Ear Piercing Kits, Perishable Foods, and Services.

We gladly accept most returns at any of our hiramcactus stores. Simply bring your item(s) along with your receipt within 60 days of the purchase date and an associate will be happy to assist with your return. Some Exclusions Apply.

Items purchased at hiramcactus.com are eligible for a return with a receipt within 60 days of the original purchase date. Refunds will be issued on the original form of payment or hiramcactus Gift Card. Orders purchased with PayPal will be refunded as cash when the customer is present at the point of return or as a check to the customer’s billing address when the customer is not present.

A receipt for your hiramcactus.com order could include:

• Receipt received at pick up in-store
• Order confirmation email
• Order details within your Shopping History (if signed into hiramcactus account)
• Packing slip shipped with package

Merchandise sold exclusively on hiramcactus.com may have certain exclusions that apply. Shipping and handling charges are non-refundable unless the merchandise is delivered was the wrong item, is damaged, defective or was shipped to a location other than the shipping address that was provided when ordered. Manufacturers’ warranties may apply in certain situations.

At a hiramcactus store: Bring your order to one of our hiramcactus stores. This is the quickest way to return most merchandise and receive a refund or store credit. Some exclusions apply.

Online Returns by Mail: Simply log in to your account and select the order with the item(s) you want to return. Click the “Start a Return” button and follow the prompts. There is return fee that will be subtracted from your refund amount. Credits can take up to 4 weeks based on shipping and processing time.

• Why does it cost $8 to ship my return back to hiramcactus?
  UPS will ship your order back to hiramcactus for the flat $8 fee. This has been significantly discounted and will cover your entire return from a single order.
• Do we offer free returns at my local hiramcactus store?
  Yes, visit our store and your returns are ALWAYS free. Plus, we’ll process your return for items under $8. Maybe you’ll find something else to love!

Refunds to a hiramcactus Credit Card typically take 3- 4 days to post to your account from the day the merchandise was received.

For information about refunds to a third party credit card, contact your financial institution. It typically takes 7-10 days to post to your account from the day the merchandise was received.

Yes, we offer our price match guarantee to ensure that you always find value in your purchase. Within 14 days after your purchase, if you find a lower, currently advertised price on an identical item at a competitor, just bring the ad to a hiramcactus store and we’ll match that price and refund you the difference.

Returns without a receipt may be eligible for a hiramcactus Merchandise Return Voucher at the item’s lowest selling price within the last 45 days.

Valid photo identification is required for all non-receipted returns or exchanges. Information from the ID will be retained in a secured company-wide database to monitor the number of un-receipted returns. hiramcactus accepts the following IDs for returns: U.S., Puerto Rican, Canadian and Mexican Driver’s License; U.S. State IDs; Puerto Rican IDs; Canadian Province IDs; U.S. Military IDs; U.S. Laser Visa; Passports; Matrícula Consular Card; Puerto Rican Voter Identification Card, and Mexican Voter Registration Card. hiramcactus reserves the right to limit returns or exchanges with or without a valid receipt.

For purchases and returns made in the states of CT and MA: Customers must return any purchase within 60 days of the purchase date to receive a refund of the sales tax. Returns made after 60 days of the purchase date will receive the refund of the purchase price excluding the sales tax.